Did you have a good experience with us?
Professional service and friendly staff. My piece of jewelry was handed with care and they were able to resize my timepiece with such quick service.
I was recommended to Jae's Jewelers by a friend and I will recommend them to anyone in need of a jeweler. I lost a trillion in my engagement ring and was devastated. This was not a small stone! I spoke with Jill Hornik in advance and she had me send her my original appraisal so that she could start searching for not 1 but 2 stones, since they had to be a set or it would not look symmetrical or cohesive and that is how insurance companies process side stone claims, which State Farm also told me. That was the Wednesday, November 27th, before Thanksgiving. The Friday after Thanksgiving, the 29th, she had 2 sets of stones to show me, I came in with my ring along with a few other pieces and selected a set. The following Monday she and her dad, Bruce Hornik, were already working with my insurance company to get the claim for both stones approved. Bruce followed up with the insurance company and the claim was approved quickly, sure to Bruce's diligence, by Thursday, December 12th and Bruce called to say since he knew how much the ring mean to me he would have his goldsmith start working on it immediately, and Friday afternoon Bruce called me to tell me it was ready for pick up. IT LOOKED INCREDIBLE!!! The stones sat perfectly and they re-built and improved the setting prongs in the hope that this wouldn't happen again. It was really kind of Bruce to be aware of how unhappy I was to be without the ring and turn out the repair, along with an additional necklace that I brought in. Again, the ring looks amazing. Not sure the side stones looks this good before LOL. Unbelievably please, extremely diligent and professional and completely kind. I won't go anywhere else but Jae's Jewelers in Coral Gables ever again!!!
I had an amazing experience with Jae's Jewelers. I stopped by after applying for my marriage license in search of a wedding band to match engagement ring. Unfortunately, they did not have what I was looking for and I was very candid and advised I had seen one that I loved and wanted that exact piece, but with my quality diamonds, etc. Jill immediately stated that it would not be a problem for them to custom make the ring to my specifications if I sent her images of the band. Most importantly, was the time frame. I was getting married in two weeks. Bottom line, Jae's created the perfect band and had it completed before my wedding. I can't say enough about their friendliness, courteous and very professional manner in which they assisted me and my now husband. The workmanship and quality they provide is exceptional. Everyone at Jae's was welcoming and a total pleasure to have met. We are so happy with the end result that we are now "regular" customers. Thank you Jae's and Jill for making our experience so special!
Professional service and friendly staff. My piece of jewelry was handed with care and they were able to resize my timepiece with such quick service. I wasn't an easy client to have to continue to resize but they seem to do it without hesitation and they made sure I left with a smile on my face and that it was fitted to my needs. Nordstrom uses this location and From now on I will be too. Truly a beautiful place. I'll be telling everyone who ask me about jewelry needs to go here.
I’ve only dealt with them on the phone but they were very helpful and competent.